How to start a new job: Build business and customer awareness

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1.5 hours Self-paced learning

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Created with Pearson - a global leader in education

Based on the best-selling book by Douglas Miller

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Employers expect new employees to be able to hit the ground running in working life. Understand businesses in public, private and voluntary sectors: what missions and values are, how to act for the benefit of customers, and how to develop the right energy and attitude to succeed at your new job.

Who this course is for logo

Who this course is for

COURSE LEVEL:

Beginner
This course is for recent graduates or other junior professionals searching for a job, or about to start in a new job.
What you will learn logo

What you will learn

  • 1

    Business awareness: what mission statements and values are.

  • 2

    The different business sectors: the public, the private and the voluntary sector.

  • 3

    Customer awareness: who an organisation’s customers are and what they want.

  • 4

    How to develop the right energy and attitude for business life.

Created with Pearson, the global leader in education logo

Created with Pearson, the global leader in education

The course is based on the best-selling book Business Express: Developing business and customer awareness: What drives a successful business? by Douglas Miller published by Pearson. Funzi's learning experts have transformed the book into a mobile-optimized course consisting of bite-sized learning content.

Pearson is the global leader in education content.

Read more about Pearson and the book
Course contents: 2 topics logo

Course contents: 2 topics

  • 1

    Build your business awareness Learn the importance of understanding an organisation’s mission, values, business sector, customers and partners.

  • 2

    Boost your customer awareness and work attitude Know who your organisation’s customers are and what they want. Learn the benefit of working in a positive and collaborative way, and how to grow that attitude.

What you will get logo

What you will get

When you complete the course you’ll earn a Funzi certificate of achievement. You can showcase your certificate by mentioning it in your CV, Linkedin profile and other professional profiles.

  • Practical skills broken down into bite-sized learning, so that you can complete the course with only 15 min/day for 1 WEEK

  • Course content in the form of text, visuals, and activities to verify your learning

  • Access to the course anytime, as long as you want, once you’ve purchased the course

Here's what your fellow learners are saying about this course logo

Here's what your fellow learners are saying about this course

  • “The course was interesting”

    Nelly Eghwa Mwakera
    Kenya

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Frequently asked questions
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Frequently asked questions

1

How do I pay for the full course?

There are a few ways you can pay for the courses, using your debit or credit card, or EFT bank transfer. In some countries you can also pay with your mobile phone credit (Airtime)...
There are a few ways you can pay for the courses, using your debit or credit card, or EFT bank transfer. In some countries you can also pay with your mobile phone credit (Airtime). Note that payments will not work if you are using Funzi on Free Basics. We are working to add more payment methods, so if these options are not suitable for you, please send us a message and let us know what other payment mechanisms we should add. In the meantime, we have many free courses you can start learning from.
2

What exactly do I get if I pay for a course?

Funzi paid courses include insights from the original books and its' authors, practical advice, real examples and activities to test your learning and further develop your skills. You...
Funzi paid courses include insights from the original books and its' authors, practical advice, real examples and activities to test your learning and further develop your skills. You will also receive a certificate of achievement with Pearson and Funzi's logos. It is a one-time payment and you will have access to the course for as long as you want.
3

How does the free trial work?

The free trial gives you a sneak peak into the paid courses - at no cost, without needing to input your credit card or bank details. You can read through the first learning cards in...
The free trial gives you a sneak peak into the paid courses - at no cost, without needing to input your credit card or bank details. You can read through the first learning cards in the course which is about 15 minutes of content. If you find it interesting and decide you want to continue improving your skills, only then will you need to buy the course.
4

How do I get my certificate?

First, make sure that you have registered and are logged into your account on Funzi. Once you complete a course that has a certificate, you will be able to download it. To send the...
First, make sure that you have registered and are logged into your account on Funzi. Once you complete a course that has a certificate, you will be able to download it. To send the certificate to an email, simply tap on send the certificate to an email address and select whether you want it sent to the email you use for funzi.mobi or a different one. Make sure you type in the correct email address and check your Spam folder in case you have not received our email. To download, make sure that you are not accessing Funzi through Free Basics, and that your device has a PDF reader since the certificate is a PDF file. The download process is handled by your browser and OS, so you will need to check your downloads folder for your certificate. funzi.mobi will not show any “You've now downloaded your certificate" page when it's done.
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