Know your business and its customers

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1.5 hours Self-paced learning

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Created with Pearson - a global leader in education

Based on the best-selling book by Douglas Miller

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Employers expect new employees to be able to hit the ground running in working life. Understand businesses in public, private and voluntary sectors: what missions and values are, how to act for the benefit of customers, and how to develop the right energy and attitude to succeed at your new job.

Who this course is for logo

Who this course is for

COURSE LEVEL:

Beginner
This course is for recent graduates or other junior professionals searching for a job, or about to start in a new job.
What you will learn logo

What you will learn

  • 1

    Business awareness: what mission statements and values are

  • 2

    The different business sectors: the public, the private and the voluntary sector

  • 3

    Customer awareness: who an organisation’s customers are and what they want

  • 4

    How to develop the right energy and attitude for business life

Created with Pearson, the global leader in education logo

Created with Pearson, the global leader in education

The course is based on the best-selling book Business Express: Developing business and customer awareness: What drives a successful business? by Douglas Miller published by Pearson. Funzi's learning experts have transformed the book into a mobile-optimized course consisting of bite-sized learning content.

This is a Funzi premium course. It has been created in partnership with Pearson, the global leader in education content.

Read more about Pearson and the book
Course contents: 2 topics logo

Course contents: 2 topics

  • 1

    Build your business awareness Learn the importance of understanding an organisation’s mission, values, business sector, customers and partners.

  • 2

    Boost your customer awareness and work attitude Know who your organisation’s customers are and what they want. Learn the benefit of working in a positive and collaborative way, and how to grow that attitude.

What you will get logo

What you will get

When you complete the course you’ll earn a Funzi certificate of achievement. You can showcase your certificate by mentioning it in your CV, Linkedin profile and other professional profiles.

  • Practical skills broken down into bite-sized learning, so that you can complete the course with only 15 min/day for 1 WEEK

  • Course content in the form of text, visuals, and activities to verify your learning

  • Access to the course anytime, as long as you want, once you’ve purchased the course

Here's what your fellow learners are saying about this course logo

Here's what your fellow learners are saying about this course

  • “The course was interesting”

    Nelly Eghwa Mwakera
    Kenya

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