Need help? Here’s our FAQ section

We’re here to help you! Please check out the frequently asked questions and find a solution to anything that comes up.

Certificates

1

Where can I find my certificate?

You will get your certificate once you complete a course. We don't offer certificates for every course, so check the ‘course reports & certificate’ page or the course overview to make...
You will get your certificate once you complete a course. We don't offer certificates for every course, so check the ‘course reports & certificate’ page or the course overview to make sure. Remember that you also need to have a Funzi account to see your certificate, so sign up or log in. If you want to take a look at all of your course certificates: 1. Go to the funzi.mobi home page and tap on your name. 2. You’ll notice the ‘View course reports & certificates', so tap on that. 3. Select the course you want to view that has a certificate, and you will be able to see your course report and certificate. And if you want to view your topic badge, just tap on one of the topics.
2

How do I get my certificate?

First, make sure that you have registered and are logged into your account on Funzi. Once you complete a course that has a certificate, you will be able to download it. To send the...
First, make sure that you have registered and are logged into your account on Funzi. Once you complete a course that has a certificate, you will be able to download it. To send the certificate to an email, simply tap on send the certificate to an email address and select whether you want it sent to the email you use for funzi.mobi or a different one. Make sure you type in the correct email address and check your Spam folder in case you have not received our email. To download, make sure that you are not accessing Funzi through Free Basics, and that your device has a PDF reader since the certificate is a PDF file. The download process is handled by your browser and OS, so you will need to check your downloads folder for your certificate. funzi.mobi will not show any “You've now downloaded your certificate"-page when it's done.
3

How can I edit my name on my certificate?

The first time you download your certificate, you’ll be asked to double check that your name is correct and edit it. Please make sure at this point that the name you want on your certificate...
The first time you download your certificate, you’ll be asked to double check that your name is correct and edit it. Please make sure at this point that the name you want on your certificate is written correctly as you won’t be able to edit it in the future. In case you’ve made a mistake, please send us a message through our feedback system and we will try to answer your request. Unfortunately, at the moment we cannot promise we will be able to get back to everyone, so be extra careful when you edit your name.
4

How can I use my certificate?

You can attach the Funzi certificate to your CV, mention it on your LinkedIn, share it on your social media, or just keep it as a reminder of your achievements. Like other learning...
You can attach the Funzi certificate to your CV, mention it on your LinkedIn, share it on your social media, or just keep it as a reminder of your achievements. Like other learning certificates it won't guarantee you a job, but they are helpful in proving that you have been proactive in learning certain skills, which may help you in your job-seeking process. It's always good to have something to show the new skills you've learned!
5

Is the Funzi certificate recognized/authorized/accredited?

The Funzi certificate is an online learning certificate that verifies that you have completed a course with Funzi. As an international learning service, we are not accredited by any...
The Funzi certificate is an online learning certificate that verifies that you have completed a course with Funzi. As an international learning service, we are not accredited by any local authorities. The certificate is helpful in proving that you have been proactive in learning certain skills, which may help you in your job-seeking process or advance in your career. It's always good to have something to show the new skills you've learned!
6

Why didn’t I get a certificate after I completed a course?

We don't have certificates for all the free courses but all of them offer a course report at the end of the course. The reason for this is because some of the courses are more for informational...
We don't have certificates for all the free courses but all of them offer a course report at the end of the course. The reason for this is because some of the courses are more for informational purposes or because the topic is one that requires you to do an official approved exam (required by the law) to prove your skills. All paid courses on Funzi offer a certificate of achievement. All free courses on Funzi offer a certificate of achievement EXCEPT for the courses COVID-19: Adapt & thrive and Civil society today.

Accessing Funzi YES

1

Do I need a modern smartphone to use Funzi?

You don’t need to have the latest smartphone to learn on Funzi. All you need is a device with an internet connection and a web browser and you’re good to go. So your trusty Nokia feature...
You don’t need to have the latest smartphone to learn on Funzi. All you need is a device with an internet connection and a web browser and you’re good to go. So your trusty Nokia feature phone will work too.
2

How do I create a Funzi account?

There are 3 methods with which you can register your Funzi account: via email, phone number, and Facebook. Choose one method that works for you.
There are 3 methods with which you can register your Funzi account: via email, phone number, and Facebook. Choose one method that works for you.
3

I can’t register

Please let us know what the problem was when you tried to create an account. We have 3 different methods of registration, so please kindly try the other methods if you haven’t yet...
Please let us know what the problem was when you tried to create an account. We have 3 different methods of registration, so please kindly try the other methods if you haven’t yet. After that, if you still cannot register an account, please get back to us and we will help you sort this out.
4

I forgot my password. What do I do?

Please follow the "Forgot your password" instructions on our site. You will find them under the white boxes when trying to log in. Insert your email address and click on the link you...
Please follow the "Forgot your password" instructions on our site. You will find them under the white boxes when trying to log in. Insert your email address and click on the link you get in your email. You will then be able to change your password and log in.
5

Can I use Funzi on Free Basics?

Yes you can! Funzi is available to learn for free without any data charges via Free Basics in selected countries. So double check with your mobile operator! But, there are some limitations...
Yes you can! Funzi is available to learn for free without any data charges via Free Basics in selected countries. So double check with your mobile operator! But, there are some limitations. For example, payment for the premium courses will not work if you’re using Free Basics, and you also won’t be able to download your certificate. What you can do is to access Funzi outside of Free Basics to purchase a course, and once the payment is complete, use Free Basics to start learning without data costs.

Learning on Funzi YES

1

What is Funzi?

Funzi makes learning easy on your mobile. We’re here to help you boost your future with career and life skills. Our courses are easy to understand, enjoyable to learn, and are packed...
Funzi makes learning easy on your mobile. We’re here to help you boost your future with career and life skills. Our courses are easy to understand, enjoyable to learn, and are packed with practical skills you can immediately apply to your life.
2

How does learning on Funzi work?

Funzi helps you learn more in less time. We do this by delivering learning in bite-sized chunks that easily fit into your busy schedule. Studying in shorter periods has been proven...
Funzi helps you learn more in less time. We do this by delivering learning in bite-sized chunks that easily fit into your busy schedule. Studying in shorter periods has been proven to be a highly effective way to boost your learning, allowing you enough time to digest the content once you’ve read through it. With Funzi, you’ll only need to commit 15 minutes per day for a few weeks to finish one of our courses and earn a certificate.
3

What’s the difference between free courses and paid courses?

Free courses include the basics in a certain subject whereas paid courses may go more in depth into specific skills. Paid courses are based on globally recognized books from the world...
Free courses include the basics in a certain subject whereas paid courses may go more in depth into specific skills. Paid courses are based on globally recognized books from the world leading education publisher Pearson. You get concrete benefits of the books in bite-sized and easy-to-learn mobile courses. Both free and paid courses support you in developing practical skills to use in your daily life.
4

What skills can I learn on Funzi?

The courses on Funzi focus on essential skills needed to help you advance your career, improve your well-being, and live a happy, meaningful life. All courses support you in developing...
The courses on Funzi focus on essential skills needed to help you advance your career, improve your well-being, and live a happy, meaningful life. All courses support you in developing a growth mindset, to learn to make the most out of any challenge or opportunity you are facing in life. Courses range from communication, problem solving, leadership, entrepreneurship, time management, and sales, to sustainability and confidence. You can get started here: https://funzi.mobi/
5

What should I do after I complete my course?

At the end of each Funzi course, we recommend related courses which can help you to grow your skills or expand your knowledge of the subject! On each course page, below the ‘Who is...
At the end of each Funzi course, we recommend related courses which can help you to grow your skills or expand your knowledge of the subject! On each course page, below the ‘Who is this course for’ section, there is a link to ‘Show more challenging similar courses’ which can help you to find your next learning opportunity. If you’re interested in a change of pace, on our Funzi blog page, you can read all about our latest courses, or find suggestions for specific career or personal growth. Check them out here: [funzi.mobi/blogs](https://funzi.mobi/blogs)