Become a customer service professional

	PAID FUNZI COURSE Unlock the course with mobile payment!
	$26.99

Find effective ways to connect better with your customers. Discover how to create wow moments and see your service through your customers’ eyes. Explore the art of active listening and understand how to communicate with different personality types. And, as strange as it may sound, discover how to appreciate customer complaints!

	Straightforward, easy to understand English
	Self-paced learning, start any time
	Learn from easy-to-read, compact learning cards: just 15 minutes per day is enough
	3 to complete the course with the suggested 15 minutes per day
	Get a printable Funzi certificate after completing the course

What you will learn

The cornerstones of brilliant customer service, whether face to face, on the phone, or online.	How to wow your customers and understand some of their basic needs.
The art of listening, non-verbal communication, and empathy in customer service.	How to encourage customers to give feedback and how to handle customer complaints.

$26.99. Unlock with mobile payment.

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High quality learning

Pearson is the global leader in education content.

What you will get

	7 topics filled with high-quality bite-sized learning, 125 learning cards and 22 activities to enhance your learning.
	Access the course any time, as long as you like
	Get a printable Funzi certificate after completing the course

$26.99. Unlock with mobile payment.

Buy now to start learning

or continue course tour below

What's in the course

Discovering what customers want

Learn the basics of brilliant customer service. Keep customers happy and returning. Understand how to connect with your customers.

How to wow your customers

Learn different ways to wow your customers. Understand the importance of delivering personal service and positive emotions.

Doing business online

Understand the benefits of doing business online. Learn how to build, develop and maintain your online services from the customer perspective.

The art of listening and non-verbal communication

Rate yourself as a listener and become aware of barriers to listening. Master the art of focused listening and body language. Discover the power of empathy.

Understanding customer personality and emotional experience

Learn to communicate with different personality types. Understand how to avoid bad moments of influence. Learn how to say ‘no’ and still keep your customers.

Encouraging customers to give feedback

Learn to see complaints as a way to develop your business. Encourage feedback and change your business accordingly. Discover how to empower your staff.

The link between customer service and selling

Learn how to offer more through selling. Become aware of the link between selling and customer service.

The course consists of easy-to-read compact learning cards and helpful activities. 15 minutes per day is enough with Funzi’s bite-sized learning!

$26.99. Unlock with mobile payment.

Buy now to start learning

or continue course tour below

Pearson is the global leader in education content.

The course is based on the best-selling book Brilliant Customer Service by Debra Stevens published by Pearson.

Funzi has transformed the book into a mobile-optimized course consisting of bite-sized learning content. This optimization is done by our pedagogic experts to make it easier & more fun for you to learn with your mobile.

The course consists of easy-to-read compact learning cards and helpful activities. 15 minutes per day is enough with Funzi’s bite-sized learning!

UNLOCK THIS FUNZI PREMIUM COURSE

Buy now to get access to the course any time, for as long as you like. Payment from your mobile.

Price: $26.99

Buy now to start learning

Not ready to make the purchase yet? Try one of the free Funzi courses to get a feeling of how easy & fun it is to learn with Funzi!