Need help? Here’s our FAQ section

We’re here to help you! Please check out the frequently asked questions and find a solution to anything that comes up.

Learning on Funzi

1

What is Funzi?

Funzi makes learning easy on your mobile. We’re here to help you boost your future with career and life skills. Our courses are easy to understand, enjoyable to learn, and are packed...
Funzi makes learning easy on your mobile. We’re here to help you boost your future with career and life skills. Our courses are easy to understand, enjoyable to learn, and are packed with practical skills you can immediately apply to your life.
2

How does learning on Funzi work?

Funzi helps you learn more in less time. We do this by delivering learning in bite-sized chunks that easily fit into your busy schedule. Studying in shorter periods has been proven...
Funzi helps you learn more in less time. We do this by delivering learning in bite-sized chunks that easily fit into your busy schedule. Studying in shorter periods has been proven to be a highly effective way to boost your learning, allowing you enough time to digest the content once you’ve read through it. With Funzi, you’ll only need to commit 15 minutes per day for a few weeks to finish one of our courses and earn a certificate.
3

What’s the difference between free courses and paid courses?

Free courses include the basics in a certain subject whereas paid courses may go more in depth into specific skills. Paid courses are based on globally recognized books from the world...
Free courses include the basics in a certain subject whereas paid courses may go more in depth into specific skills. Paid courses are based on globally recognized books from the world leading education publisher Pearson. You get concrete benefits of the books in bite-sized and easy-to-learn mobile courses. Both free and paid courses support you in developing practical skills to use in your daily life.
4

What skills can I learn on Funzi?

The courses on Funzi focus on essential skills needed to help you advance your career, improve your well-being, and live a happy, meaningful life. All courses support you in developing...
The courses on Funzi focus on essential skills needed to help you advance your career, improve your well-being, and live a happy, meaningful life. All courses support you in developing a growth mindset, to learn to make the most out of any challenge or opportunity you are facing in life. Courses range from communication, problem solving, leadership, entrepreneurship, time management, and sales, to sustainability and confidence. You can get started here: [funzi.mobi](https://funzi.mobi/)
5

What should I do after I complete my course?

At the end of each Funzi course, we recommend related courses which can help you to grow your skills or expand your knowledge of the subject! On each course page, below the ‘Who is...
At the end of each Funzi course, we recommend related courses which can help you to grow your skills or expand your knowledge of the subject! On each course page, below the ‘Who is this course for’ section, there is a link to ‘Show more challenging similar courses’ which can help you to find your next learning opportunity. If you’re interested in a change of pace, on our Funzi blog page, you can read all about our latest courses, or find suggestions for specific career or personal growth. Check them out here: [funzi.mobi/blogs](https://funzi.mobi/blogs)

Accessing Funzi

1

Do I need a modern smartphone to use Funzi?

You don’t need to have the latest smartphone to learn on Funzi. All you need is a device with an internet connection and a web browser and you’re good to go. So your trusty Nokia feature...
You don’t need to have the latest smartphone to learn on Funzi. All you need is a device with an internet connection and a web browser and you’re good to go. So your trusty Nokia feature phone will work too.
2

How do I create a Funzi account?

There are 3 methods with which you can register your Funzi account: via email, phone number, and Facebook. Choose one method that works for you.
There are 3 methods with which you can register your Funzi account: via email, phone number, and Facebook. Choose one method that works for you.
3

I can’t register

Please let us know what the problem was when you tried to create an account. We have 3 different methods of registration, so please kindly try the other methods if you haven’t yet...
Please let us know what the problem was when you tried to create an account. We have 3 different methods of registration, so please kindly try the other methods if you haven’t yet. After that, if you still cannot register an account, please get back to us and we will help you sort this out.
4

I forgot my password. What do I do?

Please follow the "Forgot your password" instructions on our site. You will find them under the white boxes when trying to log in. Insert your email address and click on the link you...
Please follow the "Forgot your password" instructions on our site. You will find them under the white boxes when trying to log in. Insert your email address and click on the link you get in your email. You will then be able to change your password and log in.
5

Can I use Funzi on Free Basics?

Yes you can! Funzi is available to learn for free without any data charges via Free Basics in selected countries. So double check with your mobile operator! But, there are some limitations...
Yes you can! Funzi is available to learn for free without any data charges via Free Basics in selected countries. So double check with your mobile operator! But, there are some limitations. For example, payment for courses will not work if you’re using Free Basics, and you also won’t be able to download your certificate. What you can do is to access Funzi outside of Free Basics to purchase a course, and once the payment is complete, use Free Basics to start learning without data costs.
6

Why did I not receive a verification code?

Firstly, make sure that you have entered the email address or phone number correctly for registration. If you used your phone number, check that the country code is correct. Then, if...
Firstly, make sure that you have entered the email address or phone number correctly for registration. If you used your phone number, check that the country code is correct. Then, if you are still experiencing a delay in receiving the code, the reason could be due to poor network signal. You can try moving to another location or trying again in 15-30 minutes.

Payments

1

What exactly do I get if I pay for a course?

Funzi paid courses include insights from the original books and its' authors, practical advice, real examples and activities to test your learning and further develop your skills. You...
Funzi paid courses include insights from the original books and its' authors, practical advice, real examples and activities to test your learning and further develop your skills. You will also receive a certificate of achievement with Pearson and Funzi's logos. It is a one-time payment and you will have access to the course for as long as you want.
2

How does the free trial work?

The free trial gives you a sneak peak into the paid courses - at no cost, without needing to input your credit card or bank details. You can read through the first learning cards in...
The free trial gives you a sneak peak into the paid courses - at no cost, without needing to input your credit card or bank details. You can read through the first learning cards in the course which is about 15 minutes of content. If you find it interesting and decide you want to continue improving your skills, only then will you need to buy the course.
3

How do I pay for a course?

There are a few ways you can pay for the courses, using your debit or credit card, or EFT bank transfer. Payment options will vary depending on where you are. In some countries you...
There are a few ways you can pay for the courses, using your debit or credit card, or EFT bank transfer. Payment options will vary depending on where you are. In some countries you can also pay with your mobile phone credit (Airtime). After you have completed the free trial of a course, you will be guided to the payment page, where you can select the most suitable payment method for you. Note that payments will not work if you are using Funzi on Free Basics. We are working to add more payment methods, so if these options are not suitable for you, please send us a message and let us know what other payment mechanisms we should add. In the meantime, we have many free courses you can start learning from.
4

My payment failed, what do I do?

If the payment fails, you will not be charged! If you have the sufficient funds in your account, you can try paying again. Double check that you entered in your card or bank account...
If the payment fails, you will not be charged! If you have the sufficient funds in your account, you can try paying again. Double check that you entered in your card or bank account details correctly. If you still have trouble, you can try one of the other payment methods, if these are available to you. And if you need more support, please send us feedback and we’ll be able to help you.
5

How do I use discount codes or free course vouchers?

To use the discount code, you need to select the ‘paid’ course you would like to learn and tap on start free trial. Once you complete the free trial, you will be directed to a page...
To use the discount code, you need to select the ‘paid’ course you would like to learn and tap on start free trial. Once you complete the free trial, you will be directed to a page where you can buy the course to continue learning. Tap on the message 'Have a discount code?' below the payment and insert your discount code. Register or sign in to continue the payment or to unlock the full course for free. If the discount code does not work, double check that you’ve entered in the correct code you received and that it has not expired. Still having trouble? Send us a message.

Certificates

1

Where can I find my certificate?

You will get your certificate once you complete a course. We don't offer certificates for every course, so check the ‘course reports & certificate’ page or the course overview to make...
You will get your certificate once you complete a course. We don't offer certificates for every course, so check the ‘course reports & certificate’ page or the course overview to make sure. Remember that you also need to have a Funzi account to see your certificate, so sign up or log in. If you want to take a look at all of your course certificates: 1. Go to the funzi.mobi home page and tap on your name. 2. You’ll notice the ‘View course reports & certificates', so tap on that. 3. Select the course you want to view that has a certificate, and you will be able to see your course report and certificate. And if you want to view your topic badge, just tap on one of the topics.
2

How do I get my certificate?

First, make sure that you have registered and are logged into your account on Funzi. Once you complete a course that has a certificate, you will be able to download it. To send the...
First, make sure that you have registered and are logged into your account on Funzi. Once you complete a course that has a certificate, you will be able to download it. To send the certificate to an email, simply tap on send the certificate to an email address and select whether you want it sent to the email you use for funzi.mobi or a different one. Make sure you type in the correct email address and check your Spam folder in case you have not received our email. To download, make sure that you are not accessing Funzi through Free Basics, and that your device has a PDF reader since the certificate is a PDF file. The download process is handled by your browser and OS, so you will need to check your downloads folder for your certificate. funzi.mobi will not show any “You've now downloaded your certificate" page when it's done.
3

How do I edit my name on my certificate?

The first time you download your certificate, you’ll be asked to double check that your name is correct and edit it. Please make sure at this point that the name you want on your certificate...
The first time you download your certificate, you’ll be asked to double check that your name is correct and edit it. Please make sure at this point that the name you want on your certificate is written correctly as you won’t be able to edit it in the future. In case you’ve made a mistake, please send us a message through our feedback system and we will try to answer your request. Unfortunately, at the moment we cannot promise we will be able to get back to everyone, so be extra careful when you edit your name.
4

How can I use my certificate?

You can attach the Funzi certificate to your CV, mention it on your LinkedIn, share it on your social media, or just keep it as a reminder of your achievements. We also love seeing...
You can attach the Funzi certificate to your CV, mention it on your LinkedIn, share it on your social media, or just keep it as a reminder of your achievements. We also love seeing photos of you with your certificate, so please do share them with us or tag Funzi in your posts! The Funzi certificate is like other learning certificates. It won't guarantee you a job, but they are helpful in proving that you have been proactive in learning certain skills, which may help you in your job-seeking or job-advancement process. It's always good to have something to show the new skills you've learned!
5

Is the Funzi certificate recognized/authorized/accredited?

The Funzi certificate is an online learning certificate that verifies that you have completed a course with Funzi. As an international learning service, we are not accredited by any...
The Funzi certificate is an online learning certificate that verifies that you have completed a course with Funzi. As an international learning service, we are not accredited by any local authorities. The certificate is helpful in proving that you have been proactive in learning certain skills, which may help you in your job-seeking process or advance in your career. It's always good to have something to show the new skills you've learned!
6

Why didn’t I get a certificate after I completed a course?

We don't have certificates for all the free courses but all of them offer a course report at the end of the course. The reason for this is because some of the courses are more for informational...
We don't have certificates for all the free courses but all of them offer a course report at the end of the course. The reason for this is because some of the courses are more for informational purposes or because the topic is one that requires you to do an official approved exam (required by the law) to prove your skills. All paid courses on Funzi offer a certificate of achievement. All free courses on Funzi offer a certificate of achievement EXCEPT for the courses: COVID-19: Adapt & thrive and Civil society today.

Community

1

What is the Funzi community and how do I join?

The Funzi Community brings together engaged and active Funzi users across the globe. It is a space for you to share your learning experiences, discuss topics you’ve learned in the courses,...
The Funzi Community brings together engaged and active Funzi users across the globe. It is a space for you to share your learning experiences, discuss topics you’ve learned in the courses, and get access to career and self-development tips. You will be the first to hear about our exciting releases, have the opportunity to participate in user testing, and receive exclusive community promotions. Join the Funzi community on Facebook: [https://www.facebook.com/groups/funzicommunity](https://www.facebook.com/groups/funzicommunity)