The basics of conflict resolution

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1.3 hours Self-paced learning

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This course answers some of the bigger questions about conflict: What is conflict? What causes conflict? How can conflicts be solved? It approaches conflict at all levels, whether personal or international, and takes a deeper look at the role of peace mediation.

Who this course is for logo

Who this course is for


This course is for citizens who want to understand reasons behind different kinds of conflicts and disputes and learn how to solve them.
What you will learn logo

What you will learn

  • 1

    What conflict is and the potential reasons behind it may be

  • 2

    What conflict resolution looks like and why it is important to prevent conflict escalation

  • 3

    Why good communication and emotional awareness are key to conflict resolution

  • 4

    How negotiators, stakeholders and mediators are part of the peace process

Content partner


Course contents: 3 topics logo

Course contents: 3 topics

  • 1

    Aiming for a peaceful solution What is conflict? Why does it happen? How can conflicts be solved? This first topic will explore some of these basic questions about conflict resolution.

  • 2

    Communication and emotions in conflict Successful communication and taking into account emotions are crucial for conflict resolution. This topic will show you why this is the case.

  • 3

    Peace is worth the effort This topic gives you a short, final view as to why conflict resolution is so important and a few tips to increase the chance of peace.

What you will get logo

What you will get

When you complete the course you’ll earn a Funzi certificate of achievement. You can showcase your certificate by mentioning it in your CV, Linkedin profile and other professional profiles.

  • Practical skills broken down into bite-sized learning, so that you can complete the course with only 15 min/day for 1 WEEK

  • Course content in the form of text, visuals, and activities to verify your learning

Here's what your fellow learners are saying about this course logo

Here's what your fellow learners are saying about this course

  • “it helps to know the methods used to solve conflicts and the factors involved in monitoring conflict and how to provide a satisfactory solution”

    Rahimu chuma

  • “I'm happy that I was able to study this course. ”

    – Lerato , South Africa

  • “It opened up my mind a lot cause sometimes I find it so hard in understanding other people and why we had fights about something and now I know and understand that I have to also listen and be attentive and if I cannot solve the problem then I will need a mediator to assist.”

    – Phumelele , South Africa

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