Become a customer service professional

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$26.99

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4.8 hours Self-paced learning

1566 learners started this course

Created with Pearson - a global leader in education

Based on the best-selling book by Debra Stevens

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Find effective ways to connect better with your customers. Discover how to create wow moments and see your service through your customers’ eyes. Explore the art of active listening and understand how to communicate with different personality types. And, as strange as it may sound, discover how to appreciate customer complaints!

Who this course is for

COURSE LEVEL:

Beginner

Do you want to improve your customer service skills and become a brilliant customer service professional? Then this might just be the course for you!

What you will learn

1

The cornerstones of brilliant customer service, whether face to face, on the phone, or online.
2

How to wow your customers and understand some of their basic needs.
3

The art of listening, non-verbal communication, and empathy in customer service.
4

How to encourage customers to give feedback and how to handle customer complaints.

Created with Pearson, the global leader in education

The course is based on the best-selling book Brilliant Customer Service by Debra Stevens published by Pearson. Funzi's learning experts have transformed the book into a mobile-optimized course consisting of bite-sized learning content.

Pearson is the global leader in education content.

Course contents: 7 topics

1

Discovering what customers want Learn the basics of brilliant customer service. Keep customers happy and returning. Understand how to connect with your customers.
2

How to wow your customers Learn different ways to wow your customers. Understand the importance of delivering personal service and positive emotions.
3

Doing business online Understand the benefits of doing business online. Learn how to build, develop and maintain your online services from the customer perspective.
4

The art of listening and non-verbal communication Rate yourself as a listener and become aware of barriers to listening. Master the art of focused listening and body language. Discover the power of empathy.
5

Understanding customer personality and emotional experience Learn to communicate with different personality types. Understand how to avoid bad moments of influence. Learn how to say ‘no’ and still keep your customers.
6

Encouraging customers to give feedback Learn to see complaints as a way to develop your business. Encourage feedback and change your business accordingly. Discover how to empower your staff.
7

The link between customer service and selling Learn how to offer more through selling. Become aware of the link between selling and customer service.

What you will get

When you complete the course you’ll earn a Funzi certificate of achievement. You can showcase your certificate by mentioning it in your CV, Linkedin profile and other professional profiles.

Practical skills broken down into bite-sized learning, so that you can complete the course with only 15 min/day for 3 WEEKS
Course content in the form of text, visuals, and activities to verify your learning
Access to the course anytime, as long as you want, once you’ve purchased the course

Here's what your fellow learners are saying about this course

“Such a realistic course, focused only on what one has to know without unnecessary notes. Really loved it.”

Hennury William
Kenya
“I enjoyed every minute. Very informative and resourceful.”

– Lesego Minah Mokone, South Africa
“Very glad to learn with Funzi. The course I've learned very easily to understand with detailed explanation, some examples and some assesment to measure how far we understand the topics we learned. ”

– Netti Gloria Situmorang, Indonesia

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Frequently asked questions

What exactly do I get if I pay for a course?

Funzi paid courses include insights from the original books and its authors’, practical advice, real examples, and activities to test your learning and further develop your skills...

Funzi paid courses include insights from the original books and its authors’, practical advice, real examples, and activities to test your learning and further develop your skills. You will also receive a certificate of achievement with Pearson and Funzi’s logos. It is a one time payment and you will have access to the course for as long as you want.

How do I get my certificate?

First, make sure that you have registered and are logged into your account on Funzi. Once you complete a course that has a certificate, you will be able to download it. To send the...

First, make sure that you have registered and are logged into your account on Funzi. Once you complete a course that has a certificate, you will be able to download it. To send the certificate to an email, simply tap on send the certificate to an email address and select whether you want it sent to the email you use for funzi.mobi or a different one. Make sure you type in the correct email address and check your Spam folder in case you have not received our email. To download, make sure that you are not accessing Funzi through Free Basics, and that your device has a PDF reader since the certificate is a PDF file. The download process is handled by your browser and OS, so you will need to check your downloads folder for your certificate. funzi.mobi will not show any “You've now downloaded your certificate"-page when it's done.

How does the free trial work?

The free trial gives you a sneak peek into the first handful of the first topic of the course - at no cost and no requirement to give us your credit card or bank details. You can read...

The free trial gives you a sneak peek into the first handful of the first topic of the course - at no cost and no requirement to give us your credit card or bank details. You can read through the first handful of learning cards in the course and complete approximately 15 minutes of course content. If you find it interesting and decide you want to continue improving your skills, only then will you need to buy the course.

How do I pay for a course?

There are a few ways you can pay for the courses, using your debit or credit card, or EFT bank transfer. Payment options will vary depending on where you are. In some countries you...

There are a few ways you can pay for the courses, using your debit or credit card, or EFT bank transfer. Payment options will vary depending on where you are. In some countries you can also pay with your mobile phone credit (Airtime). After you have completed the free trial of a course, you will be guided to the payment page, where you can select the most suitable payment method for you. Note that payments will not work if you are using Funzi on Free Basics. We are working to add more payment methods, so if these options are not suitable for you, please send us a message and let us know what other payment mechanisms we should add. In the meantime, we have many free courses you can start learning from.

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